"Responsibilities: As an Infra Tech Support Practitioner, you will be responsible for providing level one to level two technical support for infrastructure, systems, and applications in both production and development environments, working remotely and onsite while following established operating models and processes. You will act as the primary interface with users and clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Beginner proficiency in Service Desk Management is required. Beginner proficiency in Service Desk Voice Support is recommended.
Develop a transparent understanding of the technical environment and support processes to efficiently address user inquiries and incidents.




Apply problem-solving techniques to identify recurring issues and contribute to continuous improvement initiatives.
Collaborate with team members to share knowledge and enhance overall service delivery.
Follow established procedures to ensure consistent and high-quality support experiences for users.
Communicate effectively with users to provide timely updates and clear explanations of technical issues and resolutions." Service Desk Management (P1 - Beginner)
Screening description -
What They Will Handle :
Password resets, basic L1 triage, data entry into ServiceNow
Good communication skills
Will not handle PDT BioLife tickets independently

Prior call center or IT helpdesk experience a plus
Typing speed min 40 WPM

📌 Information Technology Operations - Infra Tech Support Practitioner (Bengaluru)
🏢 TRIGENT SOFTWARE PRIVATE
📍 Bengaluru