Description:

Position :- ServiceNow Business Analyst

Experience :- 8 years of total experience & 5 Years Relevant as ServiceNow BA / Functional

Shift Timing :- 05:30 PM to 02:30 AM IST (US East Coast Coverage)

Must HAVE SKILS :: Non-Negotiables

5 Years of hands-on experience as ServiceNow Business Analyst or ServiceNow Functional

Should Have excellent communication skills without any accent or MTI

Should have prior experience with preparing SOP for ITSM / ITIL

Should have excellent experience with multi geography stake holders

Role : Business Analyst ServiceNow Platform Team

Position Summary

We are seeking a detail-oriented Business Analyst with ServiceNow experience to partner with business stakeholders, product owners, and technical teams in delivering platform enhancements, process improvements, and enterprise technology solutions. This role will include responsibilities for working with the platform team to gather and document requirements, analyze business processes, support Agile delivery, and coordinate testing.

Required Qualifications

- 5 - 10 years of experience as a Business Analyst, Product Analyst, Functional Analyst, or similar role supporting enterprise systems or technology initiatives.
- Agile, Lean-Agile, Scaled Agile, or related certification.
- Hands-on experience working on the ServiceNow Strategic Portfolio Management (SPM) module with practical experience managing work in Demand Management, Collaborative Work Management, and Strategic Planning capabilities
- Strong understanding of business analysis practices, including requirements elicitation, process mapping, gap analysis, documentation, and stakeholder management.
- Experience working in Agile or hybrid delivery environments, including user story creation, backlog refinement, sprint planning, and acceptance criteria definition.




- Ability to communicate effectively with both technical and non-technical audiences and translate business needs into actionable delivery requirements.
- Strong analytical, problem-solving, facilitation, and organizational skills.
- Ability to manage multiple priorities, work independently, and deliver high-quality documentation in a quick-paced environment.

Preferred Qualifications

- Experience supporting ServiceNow implementations, upgrades, platform modernization efforts, or cross-functional workflow automation initiatives.
- Experience preparing executive summaries, status updates, process documentation, training guides, or adoption materials.
- Experience supporting testing activities, including test case development, UAT coordination, defect triage, and business validation.

Key Responsibilities

- Partner with business stakeholders, product owners, process owners, and technical teams to gather, analyze, and document business needs and functional requirements.
- Translate business requirements into clear user stories, acceptance criteria, process flows, decision logs, and functional documentation.
- Assist with facilitating requirements workshops, stakeholder interviews, backlog refinement sessions, sprint planning discussions, demos, and user acceptance testing activities.
- Analyze current-state business processes, identify gaps or inefficiencies, and recommend practical improvements that align with platform capabilities and business goals.




- Collaborate with ServiceNow administrators, developers, architects, QA resources, and delivery leads to clarify requirements and validate solution designs.
- Create and maintain documentation including business requirements, functional specifications, process maps, test scenarios, training materials, knowledge articles, and release notes.
- Use ServiceNow Strategic Portfolio Management (SPM) to manage demands, user stories, enhancements, defects, and agile development processes

VDart: Digital Consulting & Staffing Solutions

VDart is a leading digital consulting and staffing company founded in 2007 and headquartered in Alpharetta, Georgia. VDart is one of the top staffing companies in USA & also provides technology solutions, supporting businesses in their digital transformation journey. Digital consulting services, Digital consulting agency

Core Services:

- Digital consulting and transformation solutions
- Comprehensive staffing services (contract, temporary, permanent placements)
- Talent management and workforce solutions
- Technology implementation services

Key Industries: VDart primarily serves industries such as automotive and mobility, banking and finance, healthcare and life sciences, and energy and utilities. VDart - Products, Competitors, Financials, Employees, Headquarters Locations

Notable Partnership: VDart Digital has been a consistently strong supplier for Toyota since 2017 Digital Transformation Consulting & Strategy Services | VDart Digital, demonstrating their capability in large-scale digital transformation projects.

With over 17 years of experience, VDart combines staffing expertise with technology solutions to help organizations modernize their operations and build skilled workforce capabilities across multiple sectors.

📌 ServiceNow Business Analyst (Bengaluru)
🏢 VDart Software Services
📍 Bengaluru