Who are we

Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing.

About the role

Job Description: Operations Claims

Experience - 5 - 10 yrs

- Business acumen

- Data analysis and Excel proficiency

- Digital/technology fluency

- Problem-solving and analytical thinking

- Ability to work with ambiguity

- Strong written and oral communication skills

- Reviewed potential future responsibilities which may including TPA Reconciliation, Executive Lines support, FNOL, and other complex claims functions. Experience in the US Property and Casualty domain required.

- Need candidates with relevant insurance experience and robust communication skills.

Responsibilities –

- Perform First Notice of Loss (FNOL) intake and setup with accuracy, completeness, and timeliness.





- Handle or support handling of multiple loss type claims, including:

- Auto

- General Liability

- Workers Compensation

- Property

- Cyber

Apply working knowledge of coverages across the above loss types to support claim setup, investigation, and administration.
Review policy information to confirm applicable coverage, limits, deductibles, exclusions, endorsements, and jurisdictional considerations.
Conduct initial claim triage and ensure assignment to the appropriate claim professional when needed.
Coordinate with insureds, brokers, claimants, attorneys, vendors, adjusters, and internal business partners.
Support reserve setting and reserve adjustments based on claim facts and exposure evaluation.
Identify potential severity, litigation, fraud, subrogation, and recovery opportunities and escalate as appropriate.
Provide professional and timely communication to all stakeholders throughout the claim lifecycle.

📌 Operations Claims (Pune)
🏢 Fulcrum Digital
📍 Pune