Job Description

The Senior Manager – GIC Operations & Strategy is a high-impact leadership role at the heart of Experian's Hyderabad Global Innovation Centre (GIC).

Reporting directly to the Managing Director, you will serve as the operational backbone of the GIC — making sure the site's technical forums, executive programmes, infrastructure growth, and strategic initiatives run with precision and purpose.

This role is a great fit for an operations leader who is equally at home in a board-level conversation and on the floor of an engineering forum. You bring a blend of operational rigour, technical fluency, and stakeholder management skills — and you are energised by the opportunity to help scale a world-class delivery centre.

1. Technical Forums & Engineering Leadership

- Own and drive the cadence of multiple technical forums — TPM forums, Engineering Leader forums, and Architecture forums — making sure each has a structured agenda, clear outcomes, and followed on actions.
- Represent the MD's office in cross-functional technical governance, connecting delivery teams with senior leadership.
- Advance the AI reusability and silo-breaking agenda across engineering communities; track progress and raise blockers.

2. GIC Operations & Day-to-Day Management

- Manage the day-to-day operational activities of the Hyderabad GIC, working with local teams and global stakeholders to keep operations seamless.
- Partner with enabling functions — Finance, Procurement, IT, Communications, HR, Talent Acquisition, and Admin — to plan and carry out the continued scaling of the Hyderabad site.
- Build resiliency across processes to support a multi-location operations strategy and ensure business continuity.




- Coordinate with Lean Six Sigma and BU Functional Managers to identify and drive efficiency improvements.

3. Blue Optima & Developer Velocity

- Act as the coordination point between GIC leadership and Blue Optima champions across the Hyderabad centre.
- Drive a structured effort to improve VC (Velocity Coding) productivity scores — setting targets, monitoring trends, and building action plans with engineering leads.

4. Office Expansion & Infrastructure

- Lead GIC-side coordination for the planned office expansion across two new floors, working with Facilities, Procurement, IT, and vendor partners to deliver on time and within budget.
- Make sure current space aligns with workforce planning needs and GIC growth projections.
- Serve as the single point of accountability for the MD on expansion milestones and risk management.

5. Executive Events & Executive Support

- Plan and deliver all executive-level events at the Hyderabad GIC — including ExCo visits, leadership town halls, client engagement events, and MD-hosted forums.
- Manage the MD's operational needs, including multi-location travel planning, stakeholder meeting preparation, and briefing documentation.
- Engage stakeholders at a strategic level — shaping, agreeing, and driving initiatives that add value to the business.

6. Innovation, AI & Continuous Improvement

- Lead the AI reusability and cross-team collaboration agenda for Hyderabad; work with engineering and product leaders to break silos and drive measurable outcomes.
- Act as a change agent — proactively spotting opportunities for innovation, operational efficiency, and cost optimisation.
- Use operational performance metrics and historical data to improve team performance and business outcomes.
- Proven ability to manage budget forecasting and deliver within approved budgets.

📌 Director – Global Innovation Centre Operations & Strategy (Hyderabad)
🏢 Experian
📍 Hyderabad