Job Description – Customer Care Executive Qualification: Any Graduate / 12th + Diploma; prior experience in customer service or BPO preferred Employment Type: Work From Home Experience: 1 – 3 yrs. of experience in customer support, tele-calling, or a BPO environment Prior experience with CRM or ticketing tools (Zendesk, Freshdesk, etc.) is an added advantage Positive verbal and written communication skills in English and Hindi/regional language Basic computer proficiency, typing speed, and familiarity with MS Office Ability to work independently in a remote setup with a stable internet connection Roles and Responsibilities: Handle inbound and outbound customer calls, chats, and emails in a professional and courteous manner Resolve customer queries, complaints,
and requests within defined SLA and quality standards Accurately log all customer interactions and update tickets in the CRM/ticketing system Escalate unresolved issues to the appropriate department or supervisor in a timely manner Meet daily/weekly targets for call handling time, resolution rate, and customer satisfaction Maintain updated product/process knowledge to provide accurate information to customers Follow company policies on data confidentiality and remote work conduct Participate in daily team huddles/training sessions conducted virtually Should know how to use Dialing System