- Provide Level 1 technical support via phone, email, chat, and ticketing tools.
- Diagnose and resolve hardware, software, network, and application-related issues.
- Perform password resets, account unlocks, and user account administration.
- Create, update, and manage incident and service request tickets.
- Escalate unresolved issues to L2/L3 support teams as per defined procedures.
- Ensure compliance with SLAs and maintain ticket quality.
- Document troubleshooting steps and update knowledge base articles.
- Deliver excellent customer service and maintain high customer satisfaction.
Technical Skills:
- Windows OS and Microsoft Office Suite
- Active Directory
- ServiceNow or other ITSM tools
- Basic Networking (TCP/IP, DNS, DHCP)
- Remote Desktop Support
- Incident and Request Management
Soft Skills:
- Strong communication skills
- Customer-focused approach
- Problem-solving and analytical skills
- Ability to work in rotational shifts
- Team player with good interpersonal skills
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. have minimum 1 years of experience
Salary
Probation:
Duration:
Salary during probation:
After probation:
Annual CTC: Competitive salary
Number of openings
1
Editor’s note
Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.
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📌 Service Desk Analyst (Bengaluru)
🏢 HCLTech
📍 Bengaluru
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