Job Title: Patient Care Executive - Online Dermatology Platform Location: Head Office, Sapat Global Health Private Limited (SGHPL), Mumbai Reports to: Clinic Manager/ Head - Medical Affairs Department: Medical Affairs Employment Type: Full TimeJob Summary: The Patient Care Executive will engage with potential customers/patients who have shown interest in online dermatology services, guide them through available solutions (AI reports, prescriptions, video consultations), and convert them into paying customers, while ensuring a smooth, trustworthy patient experience with high customer satisfaction index.Key Responsibilities:● Call and follow up with inbound leads (website/app users who initiated skin assessments)● Educate patients about available services: o Free AI skin analysis reports o Paid dermatologist prescriptions o Video consultations with dermatologists ● Explain treatment benefits, timelines, and expected outcomes (without overpromising)● Convert leads into paid consultations or prescription plans ● Guide users through app/website journey, including image upload and payment ● Address patient concerns related to skin conditions, privacy, pricing, and treatment efficacy ● Upsell relevant product packages (e.g., product baskets, follow-ups, skincare plans) ● Maintain accurate records in CRM (lead status, conversations,



conversions)● Coordinate with select patients to get testimonials to further build trust ● Coordinate with dermatologists/support team for seamless service delivery● Ensure high patient satisfaction and retentionRequired Skills:● Strong communication skills with a patient-first, empathetic approach● Ability to simplify medical/skin-related information in layman terms● Scientific sales and persuasion skills without being aggressive ● Confidence in handling sensitive topics (acne, hair loss, pigmentation, etc.) ● Basic understanding of skincare/dermatology concepts (training can be provided) ● Familiarity with CRM tools and tele-calling systems● Multilingual ability (English + Hindi + regional language preferred)Preferred Education and Background:● Science/ Pharmacy graduate (B Pharm/M Pharm) ● At least one year of experience in sales, telemedicine, healthcare, or wellness industry● Prior exposure to dermatology/cosmetics/skincare is a plus KeyPerformance Indicators (KPIs):● Turn Around Time (TAT)● Lead-to-Conversion rate● Revenue generated per agent● Number of successful consultations booked● Follow-up adherence rate● Customer satisfaction score (CSAT)● Number of customer testimonials● Drop-off reduction in patient journeyDo’s & Expectations:● Build trust , not just sales● Avoid making unrealistic treatment claims● Maintain patient confidentiality and professionalism● Focus on education + conversion , not hard sellingWork Environment:● Fast-growing digital health startup workplace● Target-driven with performance incentives● Use of CRM, dialers, and patient management systems

📌 Patient Care Executive (Jharkhand)
🏢 Sapat Global Health
📍 Jharkhand