Hi ConnectionsTeamware is hiring for Technical support Engineering roleLocation: NoidaNP:1monthExperience:1+yearsInterview:Face to FaceWhat you will do:esponsibilities:● Provide exceptional Support to our customers; ensuring case management, Service Level Targets and C-SAT goals are met● Ensure prompt and complete resolution of technical challenges and business issues● Advocate customers’ priorities internally● Serve as an authority, in specific functional and technical areas of Admin console● Communicate clearly and precisely with your customers in written and verbal form, and maintain accurate and timely records in our case tracking system● Share standard methodologies with team members to improve the quality and efficiency of customer support and contribute to the knowledge base● Be part of a 24x7 Support TeamRequired Skills / Experience:● Must be a technical graduate● At least 2 years of progressive experience diagnosing and resolving problems in a complex software setting● Technical Support or implementation experience, supporting enterprise software solutions, ideally in a SaaS environment● Excellent organizational skills -ability to prioritize, lead,



multi-task and execute projects involving multiple departments.● Superior communications skills (presentation, written, and verbal) and demonstrable ability to communicate effectively with all levels of professional staff. Ability to explain complex concepts simply.● experience in implementing SSO● experience setting up user provisioning solutions● dentity and access management tools experience● experience with the Admin Console (huge plus)● experience with SaaS applications● experience with setting up and/or supporting API's● Problem-Solving/TroubleshootingAbility to identify problems and analyze possible solutions● Ability to develop creative solutions to complex problems● Excellent analytical skills and ability to navigate challenging situations in a professional manner.● Ability to multi-task and perform effectively under pressure● Experience in one or more of the following additional areas: Database technology (SQL); Web technology (HTML, JavaScript, CSS, XML, PHP), Networking Technologies (TCP/IP, DNS)●.If interested do share cv to

📌 Technical Support Engineer (Kanpur)
🏢 Teamware Solutions
📍 Kanpur