04 Sep
|
Leading
|
Mumbai
We are looking for a customer -focused Customer Service Executive to handle customer interactions, resolve service -related issues, and ensure a positive and consistent customer experience.
Key Responsibilities:
- Handle customer inquiries via phone, email, chat, or in -person interactions
- Resolve customer complaints and service requests in a timely manner
- Maintain accurate records of customer interactions and resolutions
- Coordinate with internal teams to resolve customer issues effectively
- Follow service guidelines, SOPs, and quality standards
- Ensure customer satisfaction and service -level adherence
- Identify recurring service issues and escalate for improvement
Requirements
- Graduate in any discipline
- 1 -5 years of experience in customer service or support roles
- Strong communication and interpersonal skills
- Valuable problem -solving and conflict -resolution abilities
- Basic knowledge of CRM or customer service tools is preferred
- Ability to work in a fast -paced, customer -facing environment
Benefits
- Competitive salary package
- Paid leaves and holidays
- Performance -based incentives
- Training and career growth opportunities