Responsibilities
- Lead and manage the Website and SEO Managed Services division, ensuring alignment with organizational goals and business objectives.
- Provide leadership, guidance, and mentorship to Account Managers, SEO Specialists, Webflow Developers, WordPress Developers, and other team members.
- Own the end-to-end delivery of client services, ensuring projects and ongoing engagements are executed efficiently and successfully.
- Establish and monitor departmental goals, KPIs, and performance metrics to drive operational excellence and business growth.
- Ensure high levels of client satisfaction through proactive communication, effective stakeholder management, and quality service delivery.
- Act as the primary escalation point for delivery challenges, client concerns, and operational issues.
- Drive resource planning, workforce allocation, and capacity management across multiple teams and client accounts.
- Develop and implement scalable processes, workflows, and best practices to improve efficiency, productivity, and service quality.




- Collaborate with senior leadership to define delivery strategies, growth initiatives, and service improvement plans.
- Review team performance regularly and foster a culture of accountability, collaboration, and continuous improvement.
- Oversee the successful execution of SEO, website development, website maintenance, and digital marketing initiatives.
- Analyze business performance, client outcomes, and operational data to identify opportunities for improvement and expansion.
- Partner with sales and business development teams to support client acquisition, solution design, and service expansion opportunities.
- Identify risks to project delivery and implement mitigation strategies to ensure business continuity and client success.
- Drive employee engagement, talent development, succession planning, and team capability building within the division.
- Ensure adherence to company standards, service commitments, and delivery ti

📌 Head of Growth and Operations (Chennai)
🏢 Cyces Innovation Labs
📍 Chennai