Gautam Buddha Nagar, Uttar Pradesh

Job Summary

Rotation Demand for Service Desk Track Lead position for Sandeep Vats
- 52180864

Key Responsibilities

Service Desk Good communication Basic knowledge of Application & Windows troubleshooting Basic knowledge of H/W & N/W Good knowledge of ITSM tools Specialist/Team Lead Experienced Service Desk professional managing end to end operations, escalations ,people management, performance management, ITIL compliance, and reporting, with ServiceNow expertise and readiness for 24×7 US shifts Maintain ticket quality, docs, KB updates ,Handle P1/P2 escalations; coordinate with L1/L2 Basic knowledge of H/W & N/W Good knowledge of ITSM tools

Skill Requirements

Service Desk Good communication Basic knowledge of Application & Windows troubleshooting Basic knowledge of H/W & N/W Good knowledge of ITSM tools Specialist/Team Lead Experienced Service Desk qualified managing end to end operations, escalations ,people management, performance management, ITIL compliance, and reporting,



with ServiceNow expertise and readiness for 24×7 US shifts Maintain ticket quality, docs, KB updates ,Handle P1/P2 escalations; coordinate with L1/L2 Basic knowledge of H/W & N/W Good knowledge of ITSM tools

Other Requirements

Service Desk Positive communication Basic knowledge of Application & Windows troubleshooting Basic knowledge of H/W & N/W Good knowledge of ITSM tools Specialist/Team Lead Experienced Service Desk professional managing end to end operations, escalations ,people management, performance management, ITIL compliance, and reporting, with ServiceNow expertise and readiness for 24×7 US shifts Maintain ticket quality, docs, KB updates ,Handle P1/P2 escalations; coordinate with L1/L2 Basic knowledge of H/W & N/W Good knowledge of ITSM tools
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📌 Administrator (Support & Operations) (Gautam Buddh Nagar)
🏢 HCLTech
📍 Gautam Buddh Nagar