JD PV:
• Perform case selection and allocation on daily basis as per the client SOP and WIs.
• Quality Review of cases (valid and invalid cases) as per the set SLAs.
• Document case in SMOCQA tool.
• Perform analysis of refuted errors.
• Ensure Quality is achieved as per the set SLA (TCS/Client).
• Attend internal and client meetings.
• Attend the Vendor oversight meetings.
• Ensure compliance with respect to Client/TCS trainings.
• Participate in audits as Subject Matter Expert of the Quality Review Processes.
• Perform any additional tasks/activities as delegated by the Supervisor