Job Title: Voice Process Associate US Healthcare

- Handle inbound/outbound calls for US healthcare clients.
- Communicate with patients, providers, insurance companies, and healthcare representatives.
- Handle queries related to insurance eligibility, benefits, claims, billing, appointments, etc.
- Verify and update patient/member information accurately.
- Maintain proper documentation of all calls and interactions.
- Follow process SOPs, call scripts, quality standards, and compliance guidelines.
- Maintain confidentiality of PHI and follow HIPAA regulations.
- Resolve queries or escalate issues as per process requirements.
- Meet quality, productivity, AHT, attendance, and customer satisfaction targets.
- Excellent English communication, listening, and interpersonal skills required.
- Basic computer knowledge and ability to work on CRM/tools.
- Graduate in any discipline; US healthcare/BPO experience preferred.
- Freshers with positive communication skills can be considered.
- Comfortable working in US/night shifts.
- Prior experience in US healthcare, medical billing, claims, insurance, or eligibility is an added advantage.

📌 International Voice Process Executive (Pune)
🏢 Turnaround International
📍 Pune