The Opportunity

As a Support Associate in Pune, supporting English and Hindi language customer queries, you will:

- Build robust problem-solving and communication skills that open doors to many future roles
- Support customers and partners from multiple countries and cultures, gaining truly global experience
- Join a data-driven, fast-learning team that experiments, improves, and shares feedback openly

In This Role, You Will

- Deliver outstanding service to guests and partners via phone, email, and chat
- Handle a high volume of inquiries and deliver accurate, timely resolutions
- Take end-to-end ownership of booking issues (e.g. changes, cancellations, payments, and other customer queries)
- Work towards achieving individual and team KPIs (e.g. quality, productivity, customer satisfaction, etc.)
- Develop expertise across multiple Agoda product lines (e.g., Accommodation, Flights, Activities), with training to support different customer segments and services over time
- Apply Agoda policies and procedures in a fair and consistent way
- Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases




- Safeguard customer data and maintain strict confidentiality at all times
- Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation
- You may be required to work on public holidays.
- Enjoy Agoda's Hybrid work model, i.e. primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks

Core Skills and Competencies

- Strong customer focus and a genuine desire to help others
- Excellent spoken and written English & Hindi skills
- Ability to stay calm, accurate, and professional under pressure
- Good problem-solving skills, using guidelines and data to make decisions effectively
- Flexibility to adapt to new tools, processes, and feedback
- Ability to manage time and priorities in a fast-paced, high-volume environment

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

📌 Support Associate (Pune)
🏢 Agoda
📍 Pune