KRAs

- Act as a single point of contact
- Understand customer requirements and escalate potential issues if any
- Arrange shipments for the customer
- Follow-up with customers for outstanding payments

DETAILED JOB DESCRIPTION

Act as a single point of Contact:-

- Customer service personnel acts as a single point of contact for the clients.
- They manage/negotiate pricing and co-ordinate for all shipments.

Understand customer requirements and escalate potential issues if any :-

- CS understands the customer requirements to avoid any discrepancies
- Always escalate potential issues and ensure corrective actions are taken in accordance with business guidelines and customer requirements.
- Be proactive in order to minimize service crises.





Arrange shipment for the customers:-

- Arrange shipments by examining destination, route, rate and delivery time.
- Maintain, grow, and build long term relationships with Liners, Customers and Overseas agents.

Follow-up with customer for outstanding payments:-

- Manage and update reports on weekly or monthly basis as required.
- Co-ordinate with Sales, Operations and Documentation department and follow-up on shipments generated.

Interested Candidates can apply on [email protected]

📌 Hiring Customer Service : Freight Forwarding (Export) (Pune)
🏢 Swift Cargo
📍 Pune