Responsibilities

- Gainsight Platform Administration - Serve as the primary administrator for the Gainsight platform
- Configure and maintain customer health scores, rules engines, and automated workflows
- Manage Gainsight objects, data models, and integrations
- Ensure data accuracy and integrity between Gainsight and CRM systems (e. g. , Salesforce)
- Customer Success Operations Support - Build and maintain customer lifecycle journeys
- Create and manage CTAs (Calls to Action) and automated triggers for Customer Success Managers
- Support renewal tracking and expansion prospect identification
- Maintain playbooks and success workflows
- Reporting & Analytics - Develop dashboards and reports to track customer health
- Reporting & Analytics - Develop dashboards and reports to track renewal pipeline
- Reporting & Analytics - Develop dashboards and reports to track customer adoption
- Reporting & Analytics - Develop dashboards and reports to track expansion opportunities
- Provide insights to leadership on customer engagement and retention trends




- System Integration & Data Management - Manage data integrations between Gainsight, CRM, billing systems, and product usage data
- Ensure customer data is properly structured for health scoring and segmentation
- Monitor data syncs and troubleshoot issues
- Process Optimization - Continuously improve customer success processes through automation
- Identify opportunities to streamline renewals, onboarding, and adoption tracking
- Partner with Sales Operations to ensure alignment between CRM and Gainsight workflows
- User Enablement - Train Customer Success Managers and Renewals teams on effective Gainsight usage
- Create documentation and best practices
- Provide ongoing support to internal users

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Lead Application Engineer (Pune)
🏢 Cadence
📍 Pune