We are seeking a dynamic, customer-focused, and results-oriented Senior Manager - Key Accounts Service Sales to lead our Service Sales business across West Bengal. The ideal candidate will be responsible for driving growth through strategic account management, installed-base monetization, modernization projects, digital services, recurring service contracts, and spare parts sales. This role requires a strong consultative selling approach, deep understanding of MV/LV electrical distribution systems, and the ability to build long-term relationships with key industrial and infrastructure customers.

Responsibilities

- Develop and execute regional service sales strategies aligned with overall business objectives.
- Identify, prospect, and acquire new customers across industrial, commercial, utility, and infrastructure segments.
- Drive sales of modernization retrofit solutions, digital services, condition monitoring solutions, annual maintenance contracts (AMC), recurring service agreements, spare parts, consumables, field services, and lifecycle services.
- Build and maintain a healthy sales pipeline to achieve revenue and profitability targets.
- Develop strong relationships with strategic accounts and key decision-makers.
- Create account growth plans to maximize wallet share and customer retention.
- Identify cross-selling and upselling opportunities within the existing customer base.
- Act as a trusted advisor by understanding customer challenges and proposing value-driven service solutions.
- Monitor upcoming projects, installed-base opportunities, and market trends.
- Analyze competitor activities, pricing strategies,



and service offerings.
- Conduct customer presentations, technical discussions, and value-selling engagements.
- Develop and manage distributors, service partners, and channel relationships.
- Collaborate with ecosystem partners to expand market coverage and service penetration.
- Maintain accurate sales forecasts, opportunity tracking, and customer data in Salesforce CRM.
- Ensure timely reporting of sales activities, project updates, and market intelligence.
- Drive forecasting accuracy and pipeline hygiene.
- Work closely with service operations, engineering, tendering, finance, and project execution teams.
- Support order execution, customer satisfaction, and timely payment collection.
- Ensure seamless customer experience from opportunity identification to project closure.

Qualifications
- Bachelors Degree in Electrical Engineering, Electronics Engineering, or related discipline.
- MBA in Marketing/Business Management will be an added advantage.
- 8-12 years of experience in B2B Sales, Service Sales, Account Management, or Business Development.
- Proven experience in selling electrical equipment services, modernization solutions, digital services, or lifecycle management solutions.
- Solid exposure to MV/LV switchgear, transformers, protection systems, power distribution, or industrial automation solutions.

Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr. Manager - Key accounts services sales (Kolkata)
🏢 Schneider Electric
📍 Kolkata