- Manage and resolve customer complaints professionally and promptly.

- Provide technical support and assistance to customers via phone, email, or chat.

- Troubleshoot and diagnose issues with products or services.

- Collaborate with internal teams to resolve complex issues.

- Develop and maintain knowledge base articles to assist customers.

- Analyze customer feedback and suggest improvements to processes or procedures.

Job Requirements

- Minimum 2 years of experience in a service desk or customer support role.

- Strong problem-solving and analytical skills.

- Excellent communication and interpersonal skills.

- Ability to work in a fast-paced setting and manage multiple tasks simultaneously.

- Strong attention to detail and ability to maintain accurate records.

- Experience with ticketing systems and incident management software.

- Company ID: 15429.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Associate - Service Desk (Mumbai)
🏢 Microland
📍 Mumbai