Role & responsibilities

1. Quality Control & Process Monitoring

• Lead QC activities across incoming raw materials, in-process production, and finished products.

• Establish and monitor quality parameters for flexible packaging films (BOPP, BOPET etc.)

• Ensure adherence to approved product specifications, control plans, SOPs and testing procedures.

• Monitor critical film properties such as thickness, GSM, tensile strength, elongation, COF, haze, gloss, seal strength, shrinkage, WVTR/OTR and other relevant parameters.

• Drive reduction of process variation, rejection, downgrade, scrap and customer complaints.

2. Raw Material & Supplier Quality

• Define quality standards for resins and other incoming materials.

• Monitor supplier quality performance and trends.

• Coordinate with Purchase and Technical teams for supplier evaluation and corrective actions.

3. Customer Quality & Complaint Management

• Lead investigation and resolution of customer complaints related to film quality and performance.

• Conduct RCA using appropriate methodologies such as 5 Why, Fishbone and CAPA.

• Coordinate with Production, R&D;, Technical Service and Sales teams for effective complaint closure.





• Maintain complaint trend analysis and implement preventive actions.

4. Quality Systems & Compliance

• Develop and maintain quality management systems in line with applicable ISO and industry standards.

• Ensure compliance with customer-specific specifications and regulatory requirements.

• Lead internal, customer and certification audits.

• Maintain quality documentation, procedures, records and control plans.

5. Continuous Improvement

• Drive quality improvement projects using Lean, Six Sigma, SPC, CAPA and other methodologies.

• Establish quality KPIs and dashboards.

• Analyze rejection, downgrade, complaints and process capability trends.

• Work closely with Production and R&D; team to reduce manufacturing losses.

6. Team Leadership

• Lead, mentor and develop QC officers, engineers, chemists, technicians and laboratory personnel.

• Define KRAs/KPIs and performance objectives for the QC team.

• Conduct training on testing methods, quality standards, problem-solving and quality awareness.

• Build a robust culture of quality, discipline and data-driven decision-making.

📌 Head-Quality Control : BOPP Films, Noida sec-2
🏢 Surya Global Flexifilms
📍 Noida