Title Senior Sales Associate
Reporting to Store Manager / Store Director
About Lenskart
With a mission to give India a vision, Lenskart is India's fastest-growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses, and sunglasses, all equipped with customers' eye powers.
About the Role
A Senior Sales Associate is responsible for delivering an exceptional customer experience while supporting the store in achieving its sales and business objectives. The role involves understanding customer requirements, providing appropriate product recommendations, maintaining high standards of service, and contributing to the overall performance and presentation of the store.
Responsibilities
Customer Experience
- Welcome and engage with customers entering the store.
- Understand customer requirements and recommend suitable eyewear solutions.
- Provide a professional and personalized customer experience.
- Address customer queries and assist in resolving concerns appropriately.
- Maintain a customer-first approach throughout the sales journey.
Sales & Business Performance
- Drive sales and achieve assigned individual and store targets.
- Demonstrate strong product knowledge and effectively communicate product benefits to customers.
- Identify customer needs and recommend relevant products and solutions.
- Support the team in achieving store-level business objectives.
- Contribute to improving customer conversions and overall store performance.
Store Operations
- Ensure adherence to Lenskart's retail processes and SOPs.
- Maintain high standards of store presentation, product display, and cleanliness.
- Ensure products and merchandise are handled and displayed appropriately.
- Support the Store Manager in smooth day-to-day store operations.
- Ensure accurate and timely completion of assigned operational activities.
Team Contribution
- Work collaboratively with other team members to deliver a consistent customer experience.
- Support and guide fellow associates when required.
- Demonstrate a positive and professional approach on the store floor.
- Contribute to maintaining a high-performance and customer-focused store environment.
Personal Attributes & Competencies
- Well-groomed and professionally presented.
- Strong verbal communication skills with good command of English.
- Confident and comfortable interacting with customers.
- Customer-oriented with a service-focused approach.
- Positive, courteous, and qualified in behaviour.
- Strong interpersonal skills and ability to build rapport with customers.
- Willingness to learn and adapt to the retail environment.
- Ownership-oriented and committed to delivering results.