Job Summary

Oracle Utilities Managed Services Manager

You ll lead the delivery of production support and managed services for Oracle Utilities applications, serving as the key link between customers, business teams, technical teams, and offshore support resources. Your success will be measured by service stability, SLA performance, effective issue resolution, and your ability to continuously improve how support is delivered.

This is a hands-on service leadership role. You ll need to balance customer expectations, production priorities, technical dependencies, and distributed teams-particularly when critical incidents or releases require quick, well-informed decisions.

Responsibilities

- Own the delivery of Oracle Utilities managed services, ensuring reliable production support and consistent achievement of agreed SLAs and KPIs.
- Lead the response to critical incidents, recurring problems, changes, and releases, bringing the right business and technical teams together to restore service and reduce repeat issues.
- Build strong working relationships with customer stakeholders and serve as the primary point of contact for service performance, priorities, escalations, and operational concerns.
- Lead and coordinate offshore and distributed support teams, setting transparent priorities and ensuring issues are owned through resolution.
- Use incident trends, root-cause analysis, and service data to identify recurring problems and drive preventive actions, automation, and process improvements.
- Lead operational governance and service reviews, providing clear reporting on performance,



risks, open issues, improvement actions, and upcoming releases or maintenance activities.
- Support the transition of new projects and enhancements into managed services through structured knowledge transfer, readiness planning, and post-production stabilization.

Requirements

Must-haves

- 7-10 years of experience in Managed Services.
- Strong hands-on experience supporting Oracle Utilities applications in production environments.
- Experience leading production support or managed services teams with responsibility for service delivery, SLAs, and customer escalations.
- Working knowledge of ITIL-based Incident, Problem, Change, and Release Management processes.
- Strong customer and stakeholder management skills, including the ability to communicate clearly during high-priority production issues.
- Good understanding of Oracle Utilities application architecture, integrations, and production support dependencies.

Nice-to-haves

- Experience leading geographically distributed or offshore support teams.
- Experience with service transition, production releases, and stabilization of new implementations or major enhancements.
- Experience using automation, monitoring, or service analytics to improve operational efficiency and application reliability.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Oracle Utilities Managed Services Manager (New Delhi)
🏢 Abjayon
📍 New Delhi