Job Description Process Trainer | Sales

Location: Gurgaon

Industry: BPO / Sales

Key Responsibilities:

- Conduct New Hire Training (NHT) and OJT for sales processes.

- Deliver product, process and sales training to new and existing employees.

- Conduct refresher training based on performance gaps.

- Train employees on sales techniques, objection handling, customer handling and conversion improvement.

- Monitor training effectiveness through assessments, nesting and performance tracking.

- Identify skill gaps and create improvement plans.

- Conduct mock calls, role plays and feedback sessions.

- Coordinate with Operations, Quality and WFM teams.

- Maintain training MIS and prepare regular training reports.

- Ensure adherence to process SOPs and client requirements.

Requirements:

- Minimum 1-2 years of experience as a Process Trainer in Sales BPO.

- Robust experience in Sales Training, NHT, OJT and Refresher Training.

- Good understanding of sales metrics, conversion and productivity.

- Excellent communication and presentation skills.

- Strong knowledge of BPO Sales/Outbound Sales.

- Immediate joiners preferred.

- 6days working

Budget- 38k CTC (32k inhand)

HR SONAM (phone hidden)

📌 Process Trainer- Sales (New Delhi)
🏢 globiva
📍 New Delhi