Job Title: Deputy Manager/Manager Customer Relations & Order Management (CROM)

Function: Customer Relations & Order Management

Industry: Pharmaceuticals

Location: Hyderabad

Market: Europe / EU

Job Purpose

The CROM professional will be responsible for managing customer relationships and coordinating the end-to-end order management process for the European pharmaceutical market. The role requires effective coordination with customers and internal cross-functional teams to facilitate timely order execution while ensuring alignment with applicable customer, commercial, and regulatory requirements.

Key Responsibilities

* Manage customer relationships and order management activities for customers across the European market, ensuring timely and accurate handling of customer requirements.

* Coordinate the end-to-end customer order cycle, including receipt and review of orders, internal processing, order status tracking, documentation, and follow-up through execution.

* Act as a key point of contact for European customers, responding to order-related queries, providing status updates, and coordinating resolution of operational issues.

* Work closely with cross-functional teams such as Supply Chain, Planning, Manufacturing, Quality, Regulatory Affairs, Logistics, Finance, and Commercial teams to facilitate seamless execution of customer orders.

* Maintain working knowledge of EU pharmaceutical regulatory and market requirements relevant to customer servicing, documentation, product supply, and order execution.

* Monitor order progress and proactively identify potential delays, supply constraints, documentation gaps, or customer-related issues, escalating them to relevant stakeholders for resolution.





* Ensure accurate maintenance of customer, order, and transaction-related records, reports, trackers, and supporting documentation.

* Coordinate internally to ensure customer commitments, delivery requirements, and business priorities are communicated effectively to relevant stakeholders.

* Support preparation of order status reports, customer updates, MIS, and operational trackers for management review and business decision-making.

* Build and maintain professional relationships with customers while ensuring effective communication and consistent service delivery.

Candidate Profile

* Graduate/Postgraduate degree in Pharmacy, Life Sciences, Business Administration, Supply Chain, International Business, or a related discipline.

* Relevant experience in Customer Relations, Customer Service, Order Management, Commercial Operations, Supply Chain Coordination, or International Business Operations, preferably within the pharmaceutical industry.

* Prior exposure to European/EU customers or markets would be strongly preferred.

* Working understanding of EU pharmaceutical regulatory requirements and business setting.

* Strong written and verbal communication and stakeholder-management skills.

* Demonstrated stability of tenure and ability to manage long-term customer/business relationships.

* Strong proficiency in MS Office, particularly Excel, PowerPoint, Outlook, and Word.

* Ability to coordinate effectively across multiple functions and manage competing priorities within defined timelines.

Key Competencies

Customer Orientation | Order Management | EU Market Knowledge | Cross-functional Coordination | Stakeholder Management | Communication | Problem Solving | MS Office | Attention to Detail | Execution & Follow-up

📌 Customer Relationship and Order Management (EU Market) - Specialist (Hyderabad)
🏢 Aurobindo Pharma
📍 Hyderabad