"Resource will work in L3 Production support as Lead for Astra IBM sterling Integrator .Will be supporting L3 activities as part of Production support
Job Description L3 Support
-Technical Skills Mandatory -IBM Sterling Integrator,
Desirable- ITIL certified ,Unix,Oracle
- L2/L3 Supporting and maintaining the banks systems on a day-to-day basis
-Monitoring and troubleshooting Root Cause Analysis
- Performing deployments to key production systems in line with the schedule of change
- Providing input/Support into release planning
- Documenting procedures and ensuring current procedures are up to date
- Ensuring application operational documentation is kept up to date and is relevant
- Ensuring Servers are patched on time and following the schedule
-Manage Backlogs- RITMs/INCS/PRBs
- Managing SSL/TLS Certificates
-Able to handle Client, BAU tasks like Setting up current transmissions, Key rotations, Passowrd updates etc
-ITIL process knowledge and experience "
-Client Status report and communication