- Handle customer inquiries, resolve issues, and provide excellent customer service via phone calls.
- Process customer requests, troubleshoot problems, and escalate complex cases to senior team members when necessary.
- Maintain accurate records of all interactions with customers using CRM software.
- Meet performance targets for quality metrics such as first call resolution rate and average handling time.
Job Requirements :
- Excellent communication skills in English language (written & spoken).
- Ability to work on an international voice process with diverse accents and languages.
- 0-6 years of experience in BPO/Call Centre setting or similar industry.