- Assign daily work to users.
- Maintain SLAs and TATs for emails and work completion.
- Produce daily, biweekly and monthly internal and client reports.
- Use trends and reports to forecast requirements.
- Monitor, track, document and communicate real-time floor activities regarding adherence to
process-defined Breaks, shifts, and cab delays.
Required skill set:
- Must have advanced Microsoft Excel skills, including advanced formulas, as well as
proficiency in Word and Email.
- Candidate should have at least 1 year of experience in RTA/WFM
- Attention to detail and a high level of accuracy.
- Ability to multitask, focus and complete reports for extended periods of time.
- Educational Background:
- Any Graduate.
📌 Workforce Management Analyst- 6M Contract - Night shift (Gurugram)
🏢 Highspring India
📍 Gurugram
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