Role & responsibilities

Key Responsibilities

- Lead end-to-end Salesforce functional consulting engagements.
- Gather, analyze, and document business requirements from stakeholders.
- Conduct workshops, requirement discovery sessions, and solution discussions.
- Design scalable Salesforce solutions aligned with business objectives.
- Collaborate closely with architects, developers, administrators, and project managers.
- Prepare functional specifications, user stories, process flows, and gap analysis documents.
- Drive configuration activities including:
- Custom Objects
- Validation Rules
- Flows
- Approval Processes
- Reports & Dashboards
- Security Model

- Support Salesforce Sales Cloud, Service Cloud, Experience Cloud, and related products.
- Lead UAT planning, execution, defect management, and business sign-off.
- Provide functional leadership to offshore/onshore teams.
- Ensure adherence to Salesforce best practices and governance standards.
- Support deployment, change management, user training, and adoption initiatives.





Required Skills

- Strong experience in Salesforce Functional Consulting.
- Hands-on expertise in:
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Experience Cloud (Community Cloud)
- Lightning Experience
- Flow Automation

- Expertise in requirement gathering and business process mapping.
- Experience creating BRDs, FRDs, User Stories, and Process Documentation.
- Solid stakeholder management and client-facing communication skills.
- Understanding of Salesforce security and sharing model.
- Experience in Agile/Scrum delivery methodologies.

Preferred Skills

- Exposure to CPQ, Marketing Cloud, FSC, or Field Service Lightning.
- Knowledge of integration concepts and APIs.
- Experience working with global clients and distributed teams.
- Domain experience in BFSI, Retail, Manufacturing, Healthcare, or Telecom.

Preferred candidate profile

📌 SFDC - Functional lead (India)
🏢 Tata Consultancy Services
📍 India