Experience Required L1 Application Support Analyst

Minimum Experience

- 1–3 years of experience in:
- Application Support / Service Desk / IT Operations
- Incident management in an enterprise IT setting

Relevant Experience Areas

Candidates should have handson experience in most of the following:

- Incident monitoring and alert handling using APM or monitoring dashboards
- Logging, tracking, and updating incidents in an ITSM tool (ServiceNow or equivalent)
- Working in SLAdriven support environments
- Performing initial triage and impact assessment
- Coordinating with L2/L3 or engineering teams for escalation
- Communicating incident status to business and technical stakeholders

Technical Exposure (HighLevel, Not Deep)

- Basic understanding of:
- Web applications
- APIs / services
- Enterprise application dependencies

- Ability to:

- Validate application availability
- Perform simple reachability checks




- Interpret monitoring alerts (no rootcause analysis expected)

Deep technical skills, coding, database queries, or configuration changes are not required.

Environment & Shift Experience (Preferred)

- Experience working in:
- 247 or extended support shifts
- Production / businesscritical environments

- Familiarity with:

- Oncall procedures
- Escalation matrices
- Incident bridge calls

Soft Skills (Critical for L1)

- Strong verbal and written communication
- Ability to stay calm in highpressure incident situations
- Accurate documentation and attention to detail
- Good coordination and followup skills

Nice to Have

- ITIL Foundation certification
- Exposure to multivendor or multiapplication landscapes
- Prior experience supporting vendor or homegrown applications

📌 Application Support Analyst ITSM-Immediate joiner only-Bangalore (Bengaluru)
🏢 Tata Elxsi
📍 Bengaluru