- Housekeeping & Hygiene: Oversee daily cleaning, pantry services, waste management, and pest control to match strict standards.
- Vendor Management: Supervise third-party contractors, track performance KPIs, and review service invoices.
- Operations & Audits: Conduct routine site inspections, manage shift rosters, and maintain inventory for cleaning chemicals and supplies.
- Client Relations: Act as the main contact for occupant issues, ensuring rapid ticket resolution within Service Level Agreements (SLAs).
- Safety & Compliance: Enforce health and safety regulations, support risk assessments, and manage emergency protocols