Key Responsibilities

1. Manage and motivate a team of Sales Officers to achieve monthly and annual sales targets.
2. Ensure high standards of customer service by monitoring customer follow-ups, order status, and responses to customer enquiries.
3. Set individual and team sales targets, track performance, and ensure targets are consistently achieved.
4. Interact with customers to understand their needs, resolve complaints, and provide expert guidance on the features, perks, and variety of jewellery available at Tanishq.
5. Train and mentor sales team members on company policies, processes, product knowledge, and customer service standards.
6. Monitor day-to-day floor operations and ensure a smooth and engaging customer experience.
7. Support the team in achieving sales goals through effective coaching, performance monitoring, and regular feedback.

Candidate Requirements

- Fluency in Kannada and English is mandatory.
- Prior retail sales experience is mandatory.
- Candidates with relevant jewellery retail experience will be preferred.
- Strong customer service, communication, leadership, and team-management skills.
- Ability to motivate a sales team and consistently deliver business targets.

📌 Floor Manager @Tanishq Bannerghtta Road (Bengaluru)
🏢 SRV RETAIL
📍 Bengaluru