- Handle inbound and outbound customer calls professionally.
- Respond to customer queries, requests, and complaints effectively.
- Provide accurate information about products, services, and processes.
- Make outbound calls for customer follow-ups, confirmations, and updates.
- Maintain proper call records and update customer information in the system.
- Achieve assigned quality, productivity, and performance targets.
- Follow company policies, processes, and communication standards.
- Escalate unresolved customer issues to the appropriate department.
- Ensure a positive customer experience during every interaction.
Preferred Candidate Profile
- Education:
12th Pass / Graduate (as per process requirement).
- Freshers and experienced candidates can apply.
- Good verbal and written communication skills.
- Good command of English/Hindi as required for the process.
- Basic computer knowledge and ability to work on multiple applications.
- Good listening, problem-solving, and convincing skills.
- Comfortable working in rotational shifts.
- Customer-focused with a positive and skilled attitude.
- Ability to work under pressure and meet targets.
- Immediate joiners preferred.