- Sales Performance Improvement • Drive improvements in sales conversion, ARR, attachment rates, and other revenue-focused metrics.
- Analyze sales performance trends and identify opportunities for individual and team improvement.
- Conduct regular coaching sessions for low and mid-performing agents.
- Create targeted development plans for agents with sales performance gaps.
- Monitor coaching effectiveness and track performance improvements.
Coaching & Development:
- Deliver structured sales coaching using observation-based feedback.
- Conduct side-by-side coaching, call listening sessions, and live interventions.
- Build and execute Individual Development Plans (IDPs) for identified agents.
- Support recent hire nesting and early tenure performance improvement.
- Facilitate refresher training sessions on sales techniques and product knowledge.
Quality & Sales Governance:
- Partner with Quality teams to identify key sales opportunities and behavioral gaps.
- Participate in calibration sessions with Operations and Quality.
- Review call audits and customer interactions to identify coaching opportunities.
- Ensure coaching documentation is maintained and tracked effectively.
Stakeholder Management:
- Collaborate with Operations Managers, Team Leaders, Trainers, and Quality teams to drive sales performance initiatives.
- Present performance insights and coaching impact during business reviews.
- Provide recommendations for process improvements impacting sales outcomes.
- Act as a trusted advisor to leadership on sales capability development.
Reporting & Analytics:
- Prepare weekly and monthly sales coaching dashboards.
- Analyze conversion trends, opportunity losses, and performance drivers.
- Track coaching penetration, effectiveness scores, and agent improvements.
- Present actionable insights and recommendations to leadership teams.
Desired Skills:
- Sales Coaching • Consultative Selling
- Objection Handling
- Revenue Optimization
- Performance Management
- Adult Learning Principles
- Call Evaluation and Feedback
- Training Delivery Analytical Skills
- Data Interpretation
- Trend Analysis
- Root Cause Analysis
- Performance Reporting
- Action Planning Behavioral Competencies
- Strong Communication Skills
- Influencing and Coaching AbilityRole & responsibilities