Hi Connections Teamware is hiring for Technical support Engineering role Location: Noida NP:1month Experience:1years Interview:Face to Face What you will do: esponsibilities: ● Provide exceptional Support to our customers; ensuring case management, Service Level Targets and C-SAT goals are met ● Ensure prompt and complete resolution of technical challenges and business issues ● Advocate customers’ priorities internally ● Serve as an authority, in specific functional and technical areas of Admin console ● Communicate clearly and precisely with your customers in written and verbal form, and maintain accurate and timely records in our case tracking system ● Share standard methodologies with team members to improve the quality and efficiency of customer support and contribute to the knowledge base ● Be part of a 24x7 Support Team Required Skills / Experience: ● Must be a technical graduate ● At least 2 years of progressive experience diagnosing and resolving problems in a complex software environment ● Technical Support or implementation experience, supporting enterprise software solutions, ideally in a SaaS workplace ● Excellent organizational skills -ability to prioritize, lead,
multi-task and execute projects involving multiple departments. ● Superior communications skills (presentation, written, and verbal) and demonstrable ability to communicate effectively with all levels of professional staff. Ability to explain complex concepts simply. ● experience in implementing SSO ● experience setting up user provisioning solutions ● dentity and access management tools experience ● experience with the Admin Console (huge plus) ● experience with SaaS applications ● experience with setting up and/or supporting API's ● Problem-Solving/Troubleshooting Ability to identify problems and analyze possible solutions ● Ability to develop creative solutions to complex problems ● Excellent analytical skills and ability to navigate challenging situations in a professional manner. ● Ability to multi-task and perform effectively under pressure ● Experience in one or more of the following additional areas: Database technology (SQL); Web technology (HTML, JavaScript, CSS, XML, PHP), Networking Technologies (TCP/IP, DNS) ● .If interested do share cv to