Responsibilities

- Administer and support SOTI MobiControl environments, including device enrollment, lifecycle management, profiles, packages, compliance policies, and automation.
- Maintain SOTI configurations, templates, and device groups aligned with enterprise standards and mobility requirements.
- Manage provisioning, patching, update cycles, application deployments, and rugged device configurations across all SOTI‑managed platforms.
- Troubleshoot mobility incidents involving device connectivity, enrollment, profile behavior, application delivery, compliance, and platform interactions.
- Support SOTI‑based logging, diagnostics, rules, and automation to improve device stability and user experience.
- Monitor system health, platform performance, and device status across all SOTI environments and escalate issues when needed.
- Support packaging, testing, and deployment of mobile applications across SOTI‑managed devices and assist with Intune.
- Maintain technical documentation, standard operating procedures, and knowledge articles supporting UEM operations.
- Implement and maintain automation, dashboards, and device monitoring solutions to enhance operational efficiency.

Key Performance Measures

- Availability and stability of assigned SOTI services and device fleets.
- Incident resolution time for mobility‑related support tickets.
- Success rate of application deployments, profiles, configurations, and patching cycles.
- Reduction in repeat issues related to device behavior, performance, or configuration.
- Accuracy and completeness of documentation and operational procedures.

Competencies & Behaviors

- Tech Savvy – Working: Applies technical knowledge of SOTI platforms, mobile device management, and endpoint technologies effectively.
- Ensures Accountability – Working:



Delivers assigned operational work accurately and on schedule.
- Collaborates – Working: Works effectively across endpoint engineering, infrastructure, security, and support teams.
- Communicates Effectively – Working: Communicates technical issues, updates, and solutions clearly and professionally.
- Customer Focus – Working: Supports secure device access and delivers a positive mobility experience.
- Plans and Aligns – Basic: Organizes workload and follows team priorities and operational standards.

Qualifications

- Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
- SOTI or Microsoft Intune/Endpoint Manager certifications preferred.
- Foundational knowledge of mobile device management and Windows/Android administration required.
- Basic PowerShell or scripting knowledge preferred.

Experience

- 2–5 years of experience in endpoint support, mobility management, or device administration.
- Experience supporting Windows and Android devices, device enrollment, compliance, and application delivery.
- Exposure to SOTI MobiControl, Intune, or similar UEM/MDM platforms preferred.
- Familiarity with mobility incidents involving profiles, connectivity, remote support, and application deployment.
- Basic experience with device configuration management, patching, and monitoring tools.
- Experience creating or maintaining technical documentation preferred.

Scope Factors

- Supports operational delivery of mobility and endpoint management services under general direction. No direct people or budget responsibility.
- Scope includes service support, maintenance, and administration for assigned SOTI platforms and device groups, with optional Intune support depending on workload.
- Works across infrastructure, service desk, security, and endpoint teams through matrix collaboration.

📌 Unified Endpoint Management Engineer (Pune)
🏢 Allison Transmission
📍 Pune