Job Requirements*

- 10+ years of experience in IT Infrastructure Services, Managed Services, Service Delivery, or Program Management.
- Proven experience managing end-to-end transitions, transformations, and service onboarding engagements.
- Strong understanding of ITIL processes, Managed Services lifecycle, and transition frameworks.
- Experience managing knowledge transfer (KT), reverse KT, service validation, and operational readiness activities.
- Expertise in transition planning, governance, risk management, resource onboarding, and delivery setup.
- Experience working with global customers, delivery teams, vendors, and partner organizations.
- Robust project management skills with exposure to tools such as MS Project, ServiceNow, JIRA, and SharePoint.
- Excellent communication, stakeholder management, negotiation, and leadership skills.
- Ability to manage multiple workstreams across infrastructure towers, cloud, network, security, workplace, and service desk environments.
- Experience in manufacturing or large enterprise IT outsourcing engagements is preferred.

Key Responsibilities*

Transition Planning &

- Execution

- Lead end-to-end transition programs from contract signing through steady-state operations.
- Develop and manage detailed transition plans, milestones, dependencies, and timelines.
- Ensure successful migration of services, processes, tools, documentation, and operational ownership.
- Establish governance structure, reporting mechanisms, and transition controls.

Knowledge Transfer Management

- Plan and execute KT, Reverse KT, Playback Sessions,



and Service Acceptance activities.
- Validate process documentation, SOPs, runbooks, and operational procedures.
- Ensure knowledge capture and readiness of support teams before Go-Live.

Service Readiness &

- Operational Acceptance

- Drive operational readiness reviews across all technology towers.
- Ensure SLA, KPI, monitoring, escalation, support model, and tooling readiness.
- Facilitate service acceptance sign-off from stakeholders.

Governance &

- Stakeholder Management

- Conduct weekly and monthly governance reviews with customers and leadership teams.
- Provide transition status reports, RAID logs, executive dashboards, and milestone updates.
- Manage customer expectations and coordinate cross-functional teams globally.

Risk &

- Dependency Management

- Identify transition risks, issues, dependencies, and mitigation plans.
- Track critical actions and drive closure through governance forums.
- Escalate impediments proactively to minimize transition delays.

Resource &

- Financial Management

- Coordinate onboarding of resources, access provisioning, training, and environment readiness.
- Support budgeting, resource forecasting, and transition cost tracking.
- Manage third-party vendors and partner deliverables during transition phases.

Continuous Improvement &

- Transformation

- Drive process optimization, automation, and standardization initiatives.
- Identify opportunities for service transformation and operational efficiency.

Support transition-to-transformation roadmaps and service improvement plans

📌 Transition Manager (Chennai)
🏢 Tata Consultancy Services
📍 Chennai