Job Title: Team Lead – Admissions

Location: Onsite – Bengaluru, Karnataka

Experience: 4+ Years

Employment Type: Full-Time

About Us

21K School is a global online school providing flexible, future-ready education to students across 70+ countries. We focus on personalised learning, innovative teaching methodologies, and preparing students for a rapidly changing world.

Our mission is to make quality education accessible, flexible, and engaging for learners globally.

With a growing international student community, 21K School offers an inclusive, collaborative, and growth-oriented work culture where employees can take ownership, drive results, and contribute to meaningful outcomes in education.

Why join 21K School?

- Work with a growing global EdTech organisation.

- Work from our Bangalore office.

- Lead and manage an admissions-focused sales team.

- Interact with parents and students from diverse backgrounds.

- Performance-driven and collaborative work culture.

- Opportunity for career growth and leadership development.

- Performance-based incentives.

Position Summary

The Team Lead – Admissions will be responsible for leading and managing the Admissions Sales team, driving lead conversions, achieving revenue targets, and ensuring a high-quality counselling experience for prospective parents and students.

The role requires strong sales leadership, team management, performance tracking, coaching, stakeholder management, and target ownership. The ideal candidate should have 4+ years of sales experience, including at least 2 years of experience managing a Sales/Admissions team.

Key stakeholders: Admissions Counsellors, Sales Team, Marketing Team, Academic Team, Operations Team, Finance Team, and Parents/Prospective Students.

Key Responsibilities

- Lead, manage, and motivate the Admissions/Sales team to achieve daily, monthly, and quarterly targets.

- Monitor individual and team performance against lead conversion, enrolment, and revenue targets.

- Conduct daily team huddles and performance reviews to track pipeline, follow-ups, conversions, and key challenges.

- Allocate and monitor leads effectively to ensure maximum utilisation and conversion opportunities.





- Coach and mentor team members on consultative selling, counselling, objection handling, follow-ups, and closing techniques.

- Conduct regular call audits and provide constructive feedback to improve counselling quality and conversion performance.

- Track the complete sales funnel from lead generation and counselling to application and final enrolment.

- Identify performance gaps and implement action plans to improve individual and team productivity.

- Handle escalations from prospective parents and support the team in resolving complex sales or admission-related concerns.

- Work closely with Marketing to provide feedback on lead quality, campaign performance, and lead generation requirements.

- Coordinate with Academic, Operations, Finance, and Customer Support teams to ensure a smooth admission and enrolment experience.

- Prepare and maintain accurate sales MIS, dashboards, and performance reports using Google Sheets/Excel.

- Analyse sales data, conversion trends, and team performance to identify opportunities for improvement.

- Ensure CRM hygiene, timely lead updates, follow-ups, and accurate pipeline management.

- Drive a strong performance-oriented and customer-centric culture within the team.

- Take ownership of achieving assigned admission and revenue targets.

Key Deliverables

- Achievement of monthly and quarterly admission and revenue targets.

- Consistent improvement in team productivity and conversion rates.

- Effective lead allocation, follow-up, and pipeline management.

- Strong counselling quality and objection-handling performance.

- Regular coaching and performance improvement of team members.

- Accurate and timely CRM and MIS updates.

- Effective resolution of escalated parent queries.

- Improved lead-to-enrolment conversion.





- Robust collaboration with cross-functional teams.

- Overall contribution towards Admissions and Revenue growth.

Preferred Qualifications

- Educational Qualification: Any Graduate / Bachelor’s Degree.

- Experience: Minimum 4+ years of experience in Sales, with at least 2+ years of experience as a Sales Team Lead / Admissions Team Lead / similar leadership role.

- Experience managing and mentoring a sales or admissions team.

- Strong understanding of sales funnels, lead management, conversion, and revenue generation.

- Excellent verbal and written communication skills.

- Strong negotiation, persuasion, objection-handling, and relationship-building skills.

- Good knowledge of Google Sheets, Microsoft Excel, PowerPoint, and CRM systems.

- Strong analytical and problem-solving skills with the ability to interpret sales data and performance metrics.

- Strong team management, coaching, and stakeholder management abilities.

- Experience in EdTech, Education, Admissions, B2C Sales, or Inside Sales will be an added advantage.

- Candidates with a strong target-oriented and performance-driven approach are preferred.

KPIs

- Monthly and quarterly admission targets achieved.

- Revenue target achievement.

- Lead-to-counselling conversion rate.

- Counselling-to-enrolment conversion rate.

- Team productivity and individual target achievement.

- Lead follow-up and response turnaround time.

- Sales pipeline and lead ageing.

- CRM data accuracy and compliance.

- Call quality and counselling performance.

- Team attrition, engagement, and performance improvement.

- Customer/parent experience and escalation resolution.

Why Join Us

- Onsite opportunity in Bangalore.

- Performance-based incentives.

- Leadership opportunity in a growing global EdTech organization.

- Opportunity to lead and develop a high-performing admissions team.

- Exposure to parents and students from diverse geographies.

- Structured learning and career growth opportunities.

- Performance-driven and collaborative work environment.

- Opportunity to contribute directly to the organization's admissions and revenue growth.

📌 TL - Admissions (Bengaluru)
🏢 21K School
📍 Bengaluru