Answer phones and respond to customer requests,Display empathy/ understanding of the issue/ concern towards customer,Provide quick and effective resolution to the customer's queries.Should be able to communicate clearly, both written and in speech Experienced candidates should have the ability to navigate knowledge bank & other CRM systems and write appropriate case logs / notes to capture customer interactions
📌 Telecom Team Member-BPS (India)
🏢 Hexaware
📍 India
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