Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : VMware Workspace ONE
Good to have skills : NA
Minimum 5 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues that impact business continuity.
This position requires a proactive approach to maintaining system reliability and supporting operational excellence across multiple platforms.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with vendors and internal stakeholders to facilitate issue resolution and service improvements.
- Lead efforts to document and update knowledge base articles to support effective troubleshooting.
- Support junior team members by providing guidance and sharing expertise to enhance team capabilities.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in VMware Workspace ONE.
- Experience in managing and resolving incidents within enterprise IT environments.
- Strong understanding of system stability and operational continuity principles.
- Ability to create and implement Requests for Change effectively.
- Skilled in collaborating with vendors and cross-functional teams to resolve technical issues.
- Competence in maintaining and updating technical documentation and knowledge bases.
Additional Information
- The candidate should have minimum 5 years of experience in VMware Workspace ONE.
- This position is based at our BDC7A - SEZ location.
- A 15 years full time education is required.
📌 Technology Support Engineer (Bengaluru)
🏢 Accenture in India
📍 Bengaluru
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