Lead business analysis, requirements gathering, and stakeholder workshops across Telecom and Technology clients.

Drive AS-IS / TO-BE assessments, process transformation, and operating model modernization initiatives.

Support OSS/BSS transformation programs including service assurance, service fulfillment, CRM, billing, and customer experience domains.

Contribute to cloud, data, AI, and platform modernization engagements.

Develop business cases, transformation roadmaps, capability assessments, and executive recommendations.

Collaborate with enterprise architects, product teams, and business stakeholders to deliver strategic consulting outcomes.

Support AI-driven operational transformation initiatives including automation, observability, intelligent operations, and autonomous network concepts.

Create executive presentations, consulting deliverables, and client-facing recommendations.

Required Skills

Business Analysis and Requirements Management

Telecom OSS/BSS fundamentals

Process Modeling and Transformation

Agile Delivery (JIRA, Confluence)

TM Forum eTOM / ODA awareness

Digital Transformation and Operating Model Design

Stakeholder Management and Workshop Facilitation

📌 Telco (Gurugram)
🏢 Virtusa
📍 Gurugram