Job Requirements

Key Responsibilities

 Deep-Dive Incident Diagnostics: Troubleshoot and resolve complex application issues and escalations from L1. Utilize log parsing, database queries, and workplace checks to diagnose issues across Java or .NET/C#, SQL (Sybase, Oracle, Postgres), and JavaScript ecosystems.

 Critical SLA Ownership: Take end-to-end ownership of incident resolution, with strict accountability for meeting demanding SLAs, specifically Priority 1 and Priority 2 events.

 Problem Management & RCA: Lead detailed Root Cause Analysis (RCA) investigations following critical outages. Produce comprehensive Post-Incident Reports (PIRs) for P1/P2 events within agreed business timeframes to prevent recurrences.

 Toil Reduction & Automation: Identify automation opportunities within the support environment.

Develop and implement shell scripts, database stored procedures, and AI-driven workflows (AIOps)

to reduce inbound alert noise, false positives, and manual batch failures.

 Release Support & Supportability: Actively participate in the Change Process for EDT Platforms,





collaborating with development teams to review new application deployments and ensure comprehensive support documentation is in place before production go-live.

 Documentation & Knowledge Uplift: Systematically document tribal knowledge. Author, optimize,

and quarterly audit operational runbooks and SOPs to shift knowledge left to L1 and reduce dependencies on L3 engineers.

Technical & Professional Qualifications

 Education & Experience: Bachelor's degree in Computer Engineering, Computer Science, or equivalent, with 4–10 years of production support experience, preferably within global investment banking or capital markets.

 Heterogeneous Stack Expertise: Proven capability troubleshooting multi-tier enterprise systems with deep knowledge in at least two of the following areas: Backend (Core Java, SpringBoot, .NET/C#);

Web/JS ( Meteorjs, Express/SailsJS); Databases (Sybase ASE, PostgreSQL AWS RDS,

Oracle, MSSQL, MongoDB, CouchDB).

 Scheduling & Tooling Mastery: Proficiency with scheduling tools (Control-M, Spring Batch) and log analytics engines (Splunk query syntax, Grafana dashboards).

Work Experience

7-10Years

📌 Technical Support Engineer (Hyderabad)
🏢 Virtusa
📍 Hyderabad