Company Description Quesscorp is a leading business services provider, offering technology, staffing, and operational solutions to organizations across multiple industries. The company focuses on helping clients improve efficiency, optimize costs, and scale their operations through specialized workforce and support services. Known for its strong presence in India, Quesscorp provides growth opportunities, structured career paths, and professional training to its employees.

Team members benefit from working in dynamic environments that emphasize service quality, reliability, and customer satisfaction.

Role Description

This is a full-time, on-site Technical Support Engineer role based in Bangalore, focused on hardware support for 1–2 years experienced professionals.

CTC - 5 LPA electronic city or whitefield The role involves diagnosing and resolving hardware-related issues, performing basic installations and configurations, and coordinating with internal teams or vendors for escalations when needed.

The Technical Support

Engineer will handle customer support requests, respond to service tickets, and provide clear, timely communication to end users about issue status and resolutions. Daily responsibilities include troubleshooting devices, documenting incidents and resolutions, maintaining logs, and adhering to service-level agreements.



The role also requires following standard operating procedures, participating in periodic reviews of recurring issues, and contributing to process improvements to enhance overall service quality.

Qualifications

- Solid Technical Support and hardware Troubleshooting skills, with 1–2 years of hands-on experience in hardware support.
- Solid Analytical Skills to diagnose issues, interpret error messages, and apply logical steps to resolve problems.
- Experience in Customer Support and Customer Service, with the ability to handle user queries professionally and maintain a positive service experience.
- Basic knowledge of operating systems, device drivers, and hardware components; familiarity with ticketing or helpdesk tools is an advantage.
- Effective communication skills, both written and verbal, and the ability to explain technical information in clear, user-friendly language.
- Ability to work on-site in Chennai, manage multiple tasks, follow standard procedures, and collaborate with cross-functional teams.
- Relevant diploma or degree in engineering, information technology, computer science, or a related field is preferred.
- Willingness to learn, adapt to new technologies, and maintain a customer-focused approach in a fast-paced environment.

📌 Technical Support Engineer -(1-2 Years exp in hardware Support) (Bengaluru)
🏢 QuessCorp
📍 Bengaluru