Company Description Zeko.ai is an enterprise Talent Intelligence platform that gives business units real-time visibility into the skills, strengths, and capabilities driving performance. By unifying data from HR, performance, and productivity systems, Zeko.ai helps organizations identify skill gaps, redeploy talent intelligently, and anticipate capability needs with predictive people analytics. The platform is integration-ready, connecting seamlessly with existing HRIS and performance tools to create a single intelligence layer for talent decisions.
Trusted by forward-thinking enterprises, Zeko.ai enables leaders to understand people data as deeply as financial data, turning talent into a sustained competitive advantage.
Role Description The Technical Customer Success Manager (CSM) is a full-time, on-site role based in Noida, responsible for ensuring customers realize maximum value from the Zeko.ai platform. This role involves onboarding new clients, configuring and optimizing the platform to match their business needs, and providing ongoing technical guidance and best practices. The Technical CSM will troubleshoot issues, coordinate with product and engineering teams on complex technical questions, and proactively monitor account health and usage patterns.
Day-to-day activities include leading customer meetings, delivering training sessions, creating documentation and playbooks, and identifying opportunities for expansion and deeper adoption.
The role requires close collaboration with internal stakeholders to represent customer feedback and contribute to product improvements.
Qualifications
- Solid customer success and account management skills, including stakeholder communication, expectation management, and relationship building.
- Solid technical proficiency with SaaS platforms, data integrations, APIs, and cloud-based enterprise tools.
- Experience in data analysis or people analytics, with the ability to interpret dashboards, metrics, and insights for non-technical audiences.
- Background in troubleshooting and problem-solving within complex technical environments, ideally involving HRIS or enterprise systems.
- Ability to translate business requirements into technical configurations and solution designs.
- Excellent written and verbal communication skills, including the creation of clear documentation, guides, and customer-facing materials.
- Comfort working cross-functionally with product, engineering, sales, and operations teams.
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience.
- Prior experience in customer success, technical account management, or implementation for B2B SaaS products; exposure to HR tech or analytics platforms is a plus.
- Demonstrated ability to work in a fast-paced environment, manage multiple accounts, and prioritize effectively.
📌 Technical CSM (Noida)
🏢 Zeko AI
📍 Noida