This contractual position plays a pivotal role in customers support for Millennium services in Middle East, Australia, EU and UK.

Technical Solution Analyst

Role is a customer-facing role, holds significant importance to ensure we’re covering contractual business days/hours as we extend our premiere (AMS) support to in Saudi Arabia and covers other Sunday-Thursday clients in Middle East. This position will ensure we are staffed to deliver against our contractual SLAs for all our international customers working during business hours/days.

Responsibilities

- Troubleshoot, Investigate & Resolve front-end application issues, by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally.
- Troubleshoot/Investigate via backend methods by capturing log files, ability to read and analyze log files, querying tables, updating database fields, and cycling servers.
- Perform changes by following Change Management Process.
- Communicate effectively verbally and in writing to clients and internal stakeholders.
- Document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation.
- Prioritize work based on severity and urgency (SLA/SLO), balancing client and business needs.
- Perform complex troubleshooting investigations, document notes, and knowledge articles.
- Collaborate among and across teams to ensure issues are addressed by the appropriate individuals.
- Manage escalations efficiently and to provide timely support during incidents.

Technical Skills & Experience: SQL, ITIL, Ticketing Tools such as Remedy,



MTA – to investigate log files, Incident & Change Management Process.

Qualifications

Career Level - IC1 Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

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📌 Technical Analyst 1-Support (Bengaluru)
🏢 Oracle
📍 Bengaluru