Role: Team Lead – US Travel Process? Location: Noida 136

? Experience: 3–6 Years

? Shift: US Shift / Night Shift

? Employment Type: Full-Time

Key Responsibilities

- Lead and manage a team handling US Travel processes.
- Drive team productivity, quality, SLA/TAT, and customer satisfaction.
- Monitor daily operations, workload allocation, and team performance.
- Conduct regular coaching, feedback, and performance reviews.
- Handle customer and process escalations effectively.
- Ensure adherence to SOPs, quality standards, and compliance requirements.
- Identify process gaps and implement improvement initiatives.
- Prepare and analyze daily/weekly performance reports.
- Coordinate with internal teams and stakeholders to ensure smooth operations.

Candidate Profile:
- 3–6 years of experience in US Travel/Travel Operations.
- Prior experience as a Team Lead/Team Coach is preferred.




- Strong knowledge of US Travel processes and customer service.
- Excellent communication and people-management skills.
- Strong analytical and problem-solving abilities.
- Experience with Amadeus, Sabre, Galileo, or other GDS platforms will be an advantage.
- Willingness to work in US/night shifts.

Qualifications & Skills:

- Prior experience as a Travel Sales Team Lead (mandatory).
- 3+ years of experience in international travel sales (US market preferred).
- Robust knowledge of PPC/META campaigns and online conversion strategies.
- Familiarity with GDS systems like Amadeus or Galileo is a plus.
- Excellent communication, leadership, and team management skills.

📌 Team Lead - US PPC process (Noida)
🏢 Assistara
📍 Noida