About Xanadu Realty:

Xanadu Group is India's foremost institutional growth expert to the realty sector and is currently the fastest growing non-developer organization in the sector. Xanadu is the comprehensive institutional sales & marketing solution for real estate companies that focuses on product conception and design, product and brand development, market assessment, scaling up the best-in-class distribution, and CRM solutions, over and above conventional guidance and consultation for developers. We help developers focus on what they do best i.e., build best in class commercial and residential spaces, by lending our support and expertise with a dedicated team of marketing and sales strategists for each project, capable of creating a differentiated brand identity for the developer and the project at hand, rooted in scientific research and data, proven sales track record, and objective led market communication and distribution efforts.

We help scale distribution and sales, by providing unmatched demand generation and market penetration.

Role: Team Lead – Customer Relationship Management

Your day-to-day work/ Key Responsibilities

•Lead and manage the CRM team responsible for customer management during the post-sale stage.

•Monitor team performance and ensure timely resolution of customer queries, concerns, complaints, and requests.

•Manage customer expectations and ensure a high level of customer satisfaction throughout the post-sale journey.

•Allocate work within the team, track pending cases, and ensure timely closure of all customer-related issues.





•Coordinate with multiple departments and functions to resolve customer concerns and close loops effectively.

•Review and monitor team trackers, systems, customer history, and MIS to ensure accurate and seamless management.

•Ensure complete accuracy and quality of letters, emails, and other correspondence sent to customers.

•Conduct regular team reviews and provide feedback, coaching, and guidance to improve individual and team performance.

•Identify recurring customer concerns and work with relevant teams to improve processes and enhance customer experience.

•Ensure adherence to defined CRM processes, service standards, and internal guidelines.

•Should be well-versed in maintaining data and preparing presentations for multiple stakeholders.

•Should be comfortable with ERP Systems

We offer

•Graduate with 8+ years of experience, preferably in customer-centric, CRM, real estate, or service-oriented roles, with prior experience in team handling.

•Post-graduate preferred.

•Good academic profile throughout his/her career.

We expect you to have

•Strong leadership skills with the ability to influence, guide, and motivate the team.

•Strong customer-centric approach with a focus on service excellence.

•Strong ownership and accountability towards team performance and customer resolution.

•Excellent interpersonal and communication skills.

•Ability to work effectively in a dynamic work environment.

•Robust problem-solving and decision-making abilities.

•Should be open to travel across MMR

📌 Team Lead - CRM (Mumbai)
🏢 Xanadu
📍 Mumbai