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- Job Details at a Glance ?
- Location Delhi, India ?
- Company OneOcean ?

Experience 0-2 years ?
- Qualification Relevant technical degree or equivalent skilled experience ?
- Eligible Batch 2022, 2023, 2024, 2025 ?
- Job Type Full Time ?

Salary ₹5–₹9 LPA ?
- Industry Technology ?

Key Skills Technical Support Application Support Incident Management Troubleshooting Customer Service Problem-Solving Priority Management SQL APIs ERP Support Engineer at OneOcean —
- Full Details &

How to Apply OneOcean is seeking a Support Engineer in Delhi, India , offering freshers a chance to work with cutting-edge tools like TM Master and TeroMarine
- This role is pivotal in enhancing customer operations, making it a unique opportunity for those looking to kickstart their careers in technology. The demand for skilled Support Engineer jobs is rising as companies increasingly rely on technology for customer engagement. As organizations prioritize seamless customer experiences, the role of a Support Engineer becomes critical in resolving technical issues and ensuring smooth operations. This trend highlights the importance of technical support in driving customer satisfaction and loyalty. OneOcean , founded in 2015 , has rapidly grown to a team of over 200 employees, specializing in maritime software solutions. This growth reflects the company's commitment to innovation and excellence in the technology sector. Working at OneOcean means being part of a collaborative culture that values employee contributions and fosters professional development. We encourage 2022, 2023, 2024, 2025 graduates with a relevant technical degree or equivalent professional experience to apply. This role is designed for candidates with 0-2 years experience and offers a competitive salary ranging from ₹5–₹9 LPA
- If you're eager to learn and grow, this position is a perfect fit. In this role, you will gain hands-on experience with essential skills such as Technical Support , Application Support , Incident Management , and Troubleshooting
- Exposure to industry-standard tools like SQL and APIs will not only enhance your technical expertise but also open doors for future career advancements in the tech industry. ?
- Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role &

Responsibilities The Support Engineer at OneOcean is dedicated to delivering exceptional technical support, ensuring customers can effectively utilize our software solutions like TM Master and TeroMarine for optimal performance. Troubleshoot customer issues using TM Master and TeroMarine , applying Technical Support skills to ensure timely resolutions. Utilize SQL to query databases for incident management, enhancing application support and improving the overall customer experience.

Collaborate with the development team to relay customer feedback, ensuring continuous improvement of software products through effective Problem-Solving

- Monitor and report on incident resolution metrics, applying Incident Management techniques to identify trends and enhance service delivery. Take ownership of customer issues from initial contact to resolution, ensuring a seamless support experience through Priority Management
- Document technical issues and solutions in the knowledge base, contributing to team training and future reference. Engage directly with clients to understand their needs, providing tailored solutions that enhance customer satisfaction through Customer Service
- At OneOcean , we foster an ownership culture where each Support Engineer directly impacts customer satisfaction and software performance, driving continuous improvement.

Required Skills &

- Technical Competencies The ideal candidate for the Support Engineer role must possess a strong technical skill profile, particularly in software applications relevant to maritime technology.

Technical Skills Technical

Support — entry — essential for diagnosing and resolving customer issues effectively.

Application

Support — entry — crucial for assisting users with maritime software functionalities.

Incident

Management — entry — involves tracking and resolving technical issues efficiently to minimize user disruption. SQL — entry — used for querying databases to retrieve information necessary for troubleshooting and support. APIs — entry — understanding how to interact with application programming interfaces is vital for integrating various software solutions.

When showcasing these technical skills in your resume or interview, emphasize specific examples of how you have applied them in real-world scenarios.





Eligibility Criteria

This role is designed for recent graduates with a relevant technical background eager to start their careers in technical support. Candidates must hold a relevant technical degree, such as Computer Science or Information Technology

- Eligible batches include 2022 , 2023 , 2024 , and 2025 , allowing fresh graduates to apply. While prior experience is preferred, freshers with internships or relevant projects are encouraged to apply. A minimum academic performance of 60% is expected to ensure a solid understanding of technical concepts. Having a portfolio or GitHub showcasing relevant projects can provide a competitive edge in the application process. Documentation &

- Portfolio Requirements Ensure your resume is clear and concise, highlighting your technical skills, academic achievements, and any relevant projects or internships.

Pro tip: Tailor your application to emphasize your hands-on experience with SQL and APIs to stand out in the selection process.

Salary for Support Engineer at OneOcean ?

Compensation ₹5–₹9 LPA The advertised compensation for the Support Engineer role at OneOcean is ₹5–₹9 LPA

- The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage.

Recommended

Courses &

- Preparation Tips for Support Engineer Upskilling with the right resources significantly enhances your chances of selection for the Support Engineer role by aligning your skills with the job requirements.

Recommended

Courses &
- Resources Technical Support —
- This course covers essential skills for providing effective technical assistance. SQL —
- Understanding SQL is crucial for managing and querying databases in this role. APIs —
- Learning about APIs will help in integrating and troubleshooting applications. KodNest —
- This resource enhances problem-solving skills relevant to application support. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply.

Common

Mistakes to Avoid ❌

- Failing to tailor the resume —
- Highlight specific skills relevant to the Support Engineer role. ❌
- Neglecting SQL or APIs experience —
- Mention any relevant experience with these technologies. ❌
- Overlooking customer service experience —
- Include this crucial aspect in your application. ❌
- Submitting a generic cover letter —
- Address OneOcean's specific needs in your cover letter. ❌
- Not preparing for technical questions —
- Be ready to discuss troubleshooting and incident management. ❌
- Ignoring the application deadline —
- Stay aware of deadlines to avoid missed opportunities.

Before You

Apply —
- Checklist ✅
- Research OneOcean's products and services to understand their impact on the maritime industry. ✅
- Tailor your resume to include relevant skills and experiences that match the . ✅
- Prepare a cover letter that specifically addresses why you want to work at OneOcean. ✅
- Gather any necessary documents, such as transcripts or certificates, to support your application. ✅
- Double-check your application for any errors before submission. ✅
- Follow the application instructions carefully to ensure all required fields are completed. ✅
- Set reminders for follow-up after submitting your application. ✅
- Stay updated on industry trends to discuss during potential interviews.

Resume

Tailoring &
- ATS Keywords for Support Engineer Optimizing your resume for ATS is crucial for increasing visibility and ensuring it gets noticed for the Support Engineer role. ATS Keywords to Include Technical Support Application Support Incident Management Troubleshooting Customer Service Problem-Solving Priority Management SQL APIs ERP ITIL TM Master Resume Tips for This Role Highlight relevant technical skills and experiences that align with the for the Support Engineer role. Emphasize any customer service experience, as it is crucial for this position. Include projects or internships that demonstrate your problem-solving abilities and technical knowledge. Optimize your resume for ATS by using keywords from the to increase visibility. Avoid including unrelated work experiences that do not showcase your technical or customer support skills. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers.

Pro tip:



Do not include unrelated work experiences that do not showcase your technical or customer support skills.

How to Apply for Support Engineer at OneOcean Apply Now —

- OneOcean Visit the OneOcean careers page and locate the Support Engineer job posting. Prepare your resume, ensuring it highlights relevant skills and experiences. Fill out the application form accurately, paying attention to required fields. Submit your application and keep an eye on your email for any updates. Use the application tracking feature on the portal to monitor your application status. Applications reviewed on rolling basis — early submission recommended.

Apply

Now —
- OneOcean NexisGrow.com does not charge any fees for job applications. OneOcean OneOcean was founded in 2015 and has rapidly grown to establish a strong presence in the maritime technology sector. With its headquarters located in Delhi, India , the company serves clients across 30 countries , showcasing its extensive global footprint and commitment to delivering innovative solutions. The core products of OneOcean include TM Master and TeroMarine , which are designed to streamline maritime operations and enhance efficiency. These software solutions are tailored to meet the unique needs of the maritime industry, providing users with advanced tools for better decision-making and operational management. OneOcean has cultivated a collaborative culture that has garnered positive reviews on Glassdoor. The company emphasizes employee development through various programs and initiatives, fostering a supportive environment that encourages growth and innovation among its workforce. Recently, OneOcean secured a significant investment aimed at expanding its product offerings. This funding will focus on integrating AI into its software solutions, positioning the company at the forefront of technological advancements in the maritime sector. For freshers looking to launch their careers in technology, OneOcean offers a robust platform. The company provides mentorship opportunities and real-world project experience, making it an ideal starting point for those eager to develop their skills in a thriving industry.

Company Details Industry Technology Location

Delhi, India Connect With Us Careers Apply Now Website ? careers.oneocean.com Frequently Asked Questions Interview

- Role
- Salary
- Growth ? Who can apply for Support Engineer at OneOcean?

Eligibility

Tap to expand + Answer Candidates with Relevant technical degree or equivalent professional experience and 0-2 years experience are eligible.

Eligible batches: 2022, 2023, 2024, 2025. ? What skills are most important for this role?

Skills Tap to expand + Answer Key skills: Technical Support, Application Support, Incident Management, Troubleshooting, Customer Service. Strong fundamentals and practical project experience matter most. ? What is the salary for this position?

Salary Tap to expand + Answer Compensation: ₹5–₹9 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at OneOcean?

Interview

Tap to expand + Answer Typically: Resume shortlisting →

- Online test →
- Technical interview(s) →
- HR round. ? Is this role remote, hybrid, or onsite?

Work Mode

Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role?

Growth

Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply?

Application

Tap to expand + Answer Apply via the official link in How to Apply section.

Highlight: Technical Support, Application Support, Incident Management, Troubleshooting, Customer Service. ? Is there a probation period?

Probation

Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Support Engineer interview?

Preparation

Tap to expand + Answer (1) Core concepts of Technical Support, Application Support, Incident Management, Troubleshooting, Customer Service, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) OneOcean research, (5) Clear communication. ? What is the work culture like at OneOcean?

Culture

Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. ?

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