Company Website - www.yourretailcoach.in, Parent Company website : www.mindamend.net

Location: Brunei

Experience: 5+ Years

Employment Type: Full-Time

Offered Compensation - 1400 to 1600 BND

Project Duration: Minimum 1 year ( Eligible for extension based on performance and project requirement )

About the Company A well-established and rapidly growing retail organization operating multiple supermarket locations is seeking an experienced Operations Manager to oversee day-to-day store operations, ensure operational excellence, and drive consistent customer experience across all locations.

Role Summary The Operations Manager will be responsible for managing multi-store operations, ensuring adherence to Standard Operating Procedures (SOPs), maintaining inventory accuracy, driving operational efficiency, leading store teams, and delivering a high standard of customer service. The role requires close collaboration with store managers and cross-functional teams to ensure consistent execution of business objectives.

Key Responsibilities

Multi-Store Operations

Oversee the daily operations of multiple retail store locations.

Ensure consistency in store operations, merchandising, cleanliness, and customer experience.

Conduct regular store visits to monitor operational performance and identify improvement opportunities.

Coordinate manpower allocation and operational resources across stores.

SOP Compliance & Store Audits

Ensure strict implementation of company SOPs across all stores.

Conduct routine operational audits and compliance checks.

Monitor operational records, registers, and documentation for accuracy.





Identify operational gaps and implement corrective actions.

Prepare periodic compliance and operational performance reports.

Inventory Management

Monitor stock availability and replenishment to minimize stock-outs and excess inventory.

Ensure accurate stock counting, reconciliation, and inventory control.

Coordinate with warehouse, procurement, and suppliers to maintain efficient stock movement.

Drive shrinkage prevention and inventory accuracy initiatives.

Team Leadership & Training

Lead, mentor, and support Store Managers and store teams.

Conduct onboarding and operational training for current employees.

Identify skill gaps and organize refresher training programs.

Foster a culture of accountability, teamwork, and continuous improvement.

Performance & Discipline

Monitor employee productivity, attendance, grooming, and workplace discipline.

Conduct periodic performance reviews.

Address performance concerns in collaboration with the HR team.

Promote compliance with company policies and operational standards.

Customer Experience

Ensure exceptional customer service standards across all locations.

Resolve customer concerns promptly and professionally.

Promote a customer-first culture throughout store operations.

Cash & Operational Controls





Ensure compliance with cash handling procedures and end-of-day reconciliations.

Monitor refunds, void transactions, discounts, and approval processes

Maintain accurate operational records and support internal and external audits.

Reporting

Prepare regular reports on store performance, operational compliance, inventory, staffing, and key performance indicators.

Escalate critical operational risks and compliance issues to senior management.

Required Qualifications

Bachelor's degree in Business Administration, Retail Management, or a related discipline.

Minimum 5 years of experience in retail or supermarket operations.

Experience managing multiple retail store locations is highly preferred.

Required Skills

Multi-store retail operations management

Retail SOP implementation and compliance

Inventory management and stock control

Store audit and operational compliance

Cash handling and reconciliation

Customer service excellence

Team leadership and people management

Staff training and development

Analytical and problem-solving skills

Merchandising and store operations

Operational reporting

Strong communication and stakeholder management

Ability to work in a fast-paced retail environment

Preferred Competencies

Strong operational discipline and attention to detail.

Excellent decision-making and organizational skills.

Ability to lead cross-functional teams.

Customer-centric mindset with a focus on continuous improvement.

Willingness to travel between store locations as required.

Please share your CV at [email protected]

📌 Supermarket Operations Manager | FMCG - Opportunity in Brunei (Maharashtra)
🏢 Your Retail Coach
📍 Maharashtra