Subject Matter Expert – Microsoft 365 (L3)

Experience: 7+ Years

Level: L3

Location: Hyderabad

Work Mode: WFO

Job Overview

We are looking for an experienced Microsoft 365 / O365 Subject Matter Expert (L3) to manage, support, configure, implement, and optimize Microsoft cloud and collaboration environments. The candidate will work closely with customers, L1/L2 teams, vendors, and internal engineering teams to deliver enterprise Microsoft solutions and support managed services.

Key Responsibilities

- Design, implement, configure, and support Microsoft 365 solutions for customers and internal environments.
- Administer and manage Microsoft 365 / Office 365 services, applications, and collaboration tools.
- Perform O365 tenant-to-tenant migrations and G Suite/Google Workspace to Microsoft 365 migrations.
- Manage and troubleshoot Exchange Online, Microsoft Teams, SharePoint Online, OneDrive and related M365 services.
- Manage and administer Microsoft Defender for Endpoint.
- Manage and administer Microsoft Purview, including compliance and data governance capabilities.




- Perform Azure resource management and administration.
- Handle SCCM/MECM application packaging, deployment, and OS deployment.
- Monitor, troubleshoot, and optimize Microsoft environments to ensure optimal performance.
- Lead or contribute to MSP projects, service improvement initiatives, migrations, and customer requests.
- Work directly with customers on incidents, change requests, status meetings, projects, and technical requirements.
- Develop and maintain SOPs, technical documentation, and standard processes.
- Coordinate with L1/L2 teams and vendor support for issue resolution.
- Mentor and provide technical guidance to junior engineers and service desk teams.
- Support audits, SOW scoping, technical assessments, and solution delivery.
- Take ownership of customer Agile Cloud Engineering requests.
- Stay updated with Microsoft technologies, industry trends, and best practices.

📌 Subject Matter Expert - Microsoft (Hyderabad)
🏢 SHI Solutions India
📍 Hyderabad