Student Success Associate

Location: Bangalore

Department

Learner / Student Success – Finance Programs

Location

Bangalore

Employment Type

Full Time

Working Days

6 days a week

Reporting To - Manager / Lead – Student Support & Training Governance

ABOUT THE ROLE upGrad is looking for a Student Support Executive – Finance to own the end-to-end learner experience for our finance-focused certification and training programs. You will be the primary point of contact for learners throughout their training journey — from batch launch to course completion — ensuring smooth program delivery, timely resolution of learner queries, and strong engagement across the batch lifecycle. This role suits someone who is organised, learner-centric, and comfortable working closely with academic, operations, and business teams.

KEY RESPONSIBILITIES

- Support batch planning and launch activities in coordination with the academic, sales, and operations teams, ensuring learners receive timely and accurate communication.
- Maintain and update batch management records, including learner registration status, enrolment details, and fee/payment status.
- Coordinate class scheduling, share weekly program schedules with learners and trainers, and ensure optimal utilisation of resources.
- Organise and schedule exams, assessments, and mock tests, and ensure timely and accurate updation of scores and gradebooks.
- Track learner attendance on a regular basis, follow up on attendance shortfalls, and communicate eligibility requirements clearly to learners.
- Maintain and regularly update batch progress reports covering learner information, topics covered, assessment scores, and course completion status.




- Coordinate with internal and external trainers on scheduling, session logistics, and documentation requirements.
- Collect and review learner feedback at defined intervals, escalate unresolved issues appropriately, and drive continuous improvement in the learner experience.
- Act as the first point of contact for learner queries, ensuring timely resolution and escalating to the relevant stakeholders when required.
- Coordinate placement-readiness activities, including remock scheduling and eligibility tracking, in line with program guidelines.
- Ensure all learner-facing communication follows approved templates and organisational standards.

SKILLS & QUALIFICATIONS

- Bachelor's degree in any discipline; a background or strong interest in finance, commerce, or business is preferred.
- 1–4 years of experience in student support, academic operations, training coordination, or a related learner-facing role.
- Strong communication and interpersonal skills, with the ability to manage learner relationships professionally.
- Valuable working knowledge of MS Excel/Google Sheets and comfort working with LMS platforms and reporting tools.
- Highly organised, detail-oriented, and able to manage multiple batches and deadlines simultaneously.
- A proactive, problem-solving mindset with the ability to work collaboratively across teams.

WHAT WE OFFER

- The opportunity to work with a leading EdTech organisation shaping careers in finance and financial services.
- A collaborative, fast-paced environment with exposure to program design, training operations, and learner success.
- Competitive compensation and a clear path for growth within the Student Support and Training Governance function.

📌 Student Success Associate (Bengaluru)
🏢 upGrad
📍 Bengaluru