- Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, ACLs and notifications
- Develop existing and custom applications within ServiceNow including integrations with other applications
- Hands-on experience in Service Catalog & Service Portal modules
- Create and use update sets between ServiceNow instances
- Design for and maintain a highly available and recoverable environment
- Document, maintain and update procedures and controls for the development & maintenance of custom applications on ServiceNow
- Work with various teams to fully understand business functionality and areas of improvements.
- Provide support via troubleshooting, implementing bug fixes and root cause analysis
Technical
- Overarching understanding of ServiceNow Enterprise product suite
- Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions
- Ability to apply business concepts into a technical solution.
- Experience in Service Portal development with Web portal skills, such as HTML, CSS, JS is good to have.
- Experience in Python, Shell scripting
- Experience implementing the Core Process Areas: Incident, Problem, Change, Service Catalog, Request, and CMDB
- Ability to create reports using the standard reporting engine, plus metrics and SLAs
- Follow ServiceNow best practices (including scripting, security, implementation)
- Transparent written and verbal communication skills